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Making Waves in the Industry: An Interview with New Wave Pools Austin

By Kristen Bosse

Please describe a little bit about your company and the services you offer.

New Wave Pools of Austin, Inc. (NWP) is a custom pool contractor, serving the Central Texas Area. We design and build residential and commercial swimming pool projects. We focus on quality and take a true engineering approach to our services.

What is your position at New Wave Pools?

I am President of NWP. For a small business, this means I wear many hats, including sales, project management and overall management of the company.

What key qualities should a homeowner be looking for in a quality design and build pool company?

The key qualities to look for are:
Length of time in business
BBB Member and Rating
Member of Association of Pool and Spa Professional (APSP)
APSP Certified Building Professional (requires 5 years in industry and passing a comprehensive exam on pool design and construction)
Check user reviews on Google and Angie's list.

Beyond these basic qualifications, Homeowners need to just feel comfortable with the company and their staff.

What will the process be like once a customer has decided to utilize your services?

We provide a very personal approach to the pool design-build process. Following a step- by-step process, we keep the homeowner informed of what will be happening during each phase of the work. We even provide a "What to Expect When You Are Expecting a Pool" document which breaks each phase of the project.

Are there any common mistakes new homeowners make when dealing with a major renovation on their home?

Not so much with a pool construction projects. I think clients are surprised how things look once the construction starts. Nine times out of 10, clients add more deck area than originally planned. With custom construction, there is always a surprise along the way.

What are the benefits of installing a pool on your property?

Swimming pools add some value to the home. The real added value comes from making the pool and surrounding area an extension of the home. Adding outdoor kitchens and other features adds more value and future home buyers see this as a real attraction and creates that "wow" factor that helps sell the home.

What sets your business apart from other competitors? Is there anything you believe you do better or different?

As an APSP Certified Building Professional, as well as a Company with an A+ BBB rating, NWP prides itself on providing a quality service to its clients. Our crews are the best in Austin. We monitor all projects with a remote camera system that clients can access anytime. We believe in total transparency throughout the design-build process to build trust and confidence.

What's the best way for people to get in contact with you?

Email, or call mvaughan@newwavepoolsaustin.com 512 699-3193.

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Kristen has written impressive content including press releases and feature stories...

Phone: 203-913-0483

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